RepairQ Help
Business Resources
Getting Started
- Custom List Views, Filters, and Columns
- Location Settings
- Changing your Staff Username and Password
- Feature Requests
- How To: Get a Zendesk User
- Sandbox Instances
Onboard the Q (with videos!)
- Digital Walk-Thru Content - Help!
- Log In/Out of RepairQ (video)
- Settings Overview (video)
- Creating a Quick Sale Ticket (video)
- Creating a Trade-In Ticket (video)
- Creating a Repair Ticket (video)
Inventory and Catalog
- ★ Inventory Management Overview
- Categories: Create Item Grid
- Catalog Items: Bundle Relationships, Auto-Bundling, and Auto-Adding Items
- Catalog Item / Device Compatibility
- Categories: Create Item Tree
- RepairQ Best Practices - Inventory Management 102
Settings
- ★ Application Settings
- Ticket Settings
- RepairQ Support Login Settings
- Require Ticket Resolution and Ticket Assignee
- Revv/Rallio Integration Settings
- GST Inclusive Pricing/Discount Enhancements
Tutorials
- Trade-in Credit
- Changes to Keyword Search
- How To: Import Catalog Items Into RepairQ
- How to: Add a Customer
- How To: Edit Customer Information
- How To: Switch Locations
Reports
- Tip Report
- End of Year Inventory Valuation Calculation
- Marketing List Report
- Productivity Reports
- Waived Charge Reports
- Return Repairs by Tech
Opportunities
- How To: Add a Contact
- Contacts Overview
- Quotes Overview
- How To: Build a Quote
- How To: Convert a Quote into a Ticket
- Appointments Overview
Accounting
Enterprise Invoicing
- Invoicing
- Using Virtual Credit Cards for Financing Payment Options
- Invoicing a Customer with Net Terms
- Using Billing Agents and ACH/Checks for Financing Payment Options
- Managed Services Contract
- Receivables and Invoice Aging
Integrated Payment Processing
- ★ Integrated Payment Processing - Bluefin, Heartland, & Square - Start Here!
- How To: Add a Square Payment Device in RepairQ
- How to: Take Payments With an Integrated Square Terminal
- How To: Assign a Square Terminal to a Virtual Cash Terminal (VCT)
- How To: Set Up Square Integration with RepairQ
- How to: Configure the PAX A80 Payment Terminal Device
Integrated Printing
- ★ Intro to Integrated Printing
- Integrated Printing System Requirements
- How To: Enable Integrated Printing and Download QZ
- How To: Add Printers for Integrated Printing
- How To: Add and Assign Printer Configurations
- How To: Add a Print Automation
Integrated Supplier Purchasing
- Wholesale Gadget Parts Integrated RMAs
- Wholesale Gadget Parts (WGP) Supplier Integration
- Mobile Sentrix Supplier Integration
- iONParts Supplier Integration (Wholesale Parts)
- Mobile Defenders Supplier Integration (Wholesale Parts)
- Sourcely Plus Supplier Integration (Wholesale Parts)
Qpop™
- ★ Qpop Overview - *START HERE*
- How to: Reset or Re-pair a Qpop Companion
- Recommended Qpop Image Resolutions
- Qpop™ System Recommendations
- How to: setup Qpop Companions
- How to: pair Qpop Companions
Qsite™ : Customer Service Site
- How to: Set Up Qsite™ Ticket Approvals
- How To: Embed Qsite™ Into Your Own Website
- Qsite™ Opportunities Settings
- Qsite™ Ticket Status and Qsite Opportunities
- How to: Brand your Qsite™ status portal
- How to: Add Qsite™ ticket status portal link or QR code to receipts and invoices