Integrated Printing 102: Adding Integrated Printers

Integrated Printer Setup

Once you have paired your printer(s) with your computer, installed QZ, and turned on Integrated Printing in RepairQ, you can begin adding printers to the integration. Once you have completed this process, please see our additional resources for further integration setup and troubleshooting.

Integrated Printing 103: Adding and Assigning Printer Configurations

Integrated Printing 104: Adding Print Automations

Integrated Printing Troubleshooting

Previous Step: Integrated Printing 101: Downloading QZ Tray



Adding a Printer to RepairQ

1. On the Navigation Bar, go to Settings -> Location Settings.



2. On the Settings Overview page, there is a list of Settings Categories on the left column. Click Integrated Printing to expand the options and select Printers.



3. On the Printer Overview page, click Add Printer on the right side of the page.



4. Fill out the printer settings and make sure all required fields are populated with a selection.



Below is a list of options when adding a printer. Any in bold are required/recommended settings.

  • Printer Type - Select Desktop, Receipt, or Label
  • Printer Name - These names will correspond with printers that you have added to your computer settings.
  • Location - Select whether this printer will be used from all locations or at a single location.
  • Description - Add a description of this printer for reference.
  • Color Type - Black & White, Grayscale, or Color
  • Orientation - Portrait, Landscape, or Reverse Landscape for paper width/height. This setting is not applicable for a Receipt printer type.
  • Rotation - Default, No Rotation, 90 degrees clockwise, 180 degrees, or 90 degrees counter-clockwise. This setting is not applicable when selecting a Receipt printer type.
  • Unit of Measurement - Metric (millimeters) or Imperial (inches). Some Printers work best, using millimeters. Consult the user manual for your specific printer to determine the exact dimensions. The default is Metric (millimeters) so users have more precision by using millimeters.
  • Paper Width/Height - We recommend using millimeters for more exact dimensions.
  • Image Width/Height - We recommend using millimeters for more exact dimensions.
  • Scale to Fit - Selecting this will scale the print job to fit the paper size. Try both settings to determine which works best for the printer.
  • Top/Bottom Margin - We recommend trying zero (0) for each margin and adjusting as needed.
  • Right/Left Margin - We recommend trying zero (0) for each margin and adjusting as needed.
  • Printer DPI/DPIM - Dots Per Inch/Millimeter - This controls the resolution of the print. Check your printer specs to determine what DPI is compatible with your device. We recommend starting a 0 and adjusting as needed if the default doesn't work.
  • Rasterize - Converts images into a raster (pixel) image for printing.


5. Click Save to finalize your changes. You now have the ability to print directly to this printer without using print dialog.



Note: You will need to repeat these steps with any additional printers you plan on using with Integrated Printing.


Testing Integrated Printing From a Ticket

1. Search for a ticket and view the Ticket Summary.


2. Along the top row of the ticket, click the Print Receipt button.



Note: As a backup, you can print from browser dialog by clicking the dropdown next to the print icon and selecting Print With Browser Dialog.



3. A Status window will appear with the current status of the print job. Once the job is sent, the window will close automatically.



4. Check your printout to confirm it was sent. If you need to make modifications to your margins, DPI, width, or height, go back to Location Settings -> Integrated Printing -> Printers and edit the printer settings by clicking on the Edit button on the right column under Actions.





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