This article will walk through the process of adding integrated printers after setting up QZ integration and downloading the QZ application. If you need to add your printer to your computer's list of devices, you can find your printer driver here.
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Adding a Printer
1. Once you have paired your printer(s) with your computer, log in to your RepairQ location and navigate to Settings -> Location Settings. Under the "Integrated Printing" section, select "Printers."
2. On the Printer Overview page, click "Add Printer" or click the blue pencil icon next to a printer to edit the existing settings.
3. Fill out the printer settings, based on the type of printer, name, location, and orientation, and save your settings. You will need to repeat these steps with any additional printers you plan on using with Integrated Printing.
- Printer Type - Select Desktop, Receipt, or Label
- Printer Name - These names will correspond with printers that you have added in your computer settings.
- Location - Select whether this printer will be used from all locations or at a single location.
- Description - Add a description of this printer for reference.
- Color Type - Black & White, Grayscale, or Color
- Orientation (n/a for Receipt Printer Type) - Portrait, Landscape, or Reverse Landscape for paper width/height.
- Rotation (n/a for Receipt Printer Type) - Default, No Rotation, 90 degrees clockwise, 180 degrees, or 90 degrees counter-clockwise
- Unit of Measurement - Metric (millimeters) or Imperial (inches). Some Printers work best, using millimeters. Consult the user manual for your specific printer to determine the exact dimensions.
- Paper Width - We recommend using millimeters for more exact dimensions.
- Paper Height - We recommend using millimeters for more exact dimensions.
- Image Width - We recommend using millimeters for more exact dimensions.
- Image Height - We recommend using millimeters for more exact dimensions.
- Scale to Fit - Selecting this will scale the print job to fit the paper size. Try both settings to determine which works best for the printer.
- Top Margin - We recommend trying zero (0) for each margin, starting out.
- Right Margin - We recommend trying zero (0) for each margin, starting out.
- Bottom Margin - We recommend trying zero (0) for each margin, starting out.
- Left Margin - We recommend trying zero (0) for each margin, starting out.
- Printer DPI/DPIM - Dots Per Inch - this controls the resolution of the print. In most cases, it makes sense to set this to the highest number your printer supports. Usually, this is 300, and for thermal receipt printers, it is sometimes 203. Check your printer specs to determine this number.
- Rasterize - Converts images into a raster (pixel) image for printing.
Once you have saved your settings, you now have the ability to print directly to this printer without a print dialogue window.
Test Ticket Receipt Print
1. Open up any ticket, regardless of status.
2. Along the top row of the ticket, click the "Print Receipt" button.
The dropdown button next to the print button will allow you to print through browser dialog.
3. A Status window will appear with the current status of the print job. Once the job is sent, the window will close automatically.
4. Check your printout to confirm it was sent. If you need to make modifications to your margins, DPI, width, or height, go back in and edit the printer you just added from the "Printers" settings.