How to: clear browser (Chrome) cache

Occasionally there will be times when you will need to clear your browser's cache and temporary files. The browser cache is a temporary storage location on your computer for files downloaded by your browser to display websites. Files that are cached locally include any documents that make up a website, such as html files, CSS style sheets, JavaScript scripts, as well as graphic images and other multimedia content.

If you notice any of the following things, but not limited to only these, you may want to try clearing your browser cache as a precaution:

  • The words "print label" show up on the top of any labels you are printing
  • Occasionally we release minor updates that do not hit right away without forcing a browser cache wipe. If you notice new features are not functioning 100% correctly.
  • Other printing issues, such as alignment not correct.


How to clear Chrome cache

  • From within Chrome, navigate to Settings and click on it.

  • Navigate to the bottom and click "Show advanced settings"

  • Under "Privacy", click on "Clear browsing data..."

  • Make sure the dropdown box has selected "the beginning of time". ONLY check "Cached images and files" and click "Clear Browsing Data".
  • Close Chrome completely, then open it back up and try again.
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