The Repair Device search gives you a tool for locating repair devices and exploring repair device history. The repair device search features a new listing page similar to tickets and inventory where you can search, filter, and drill down into individual device histories.
How to use the Repair Device Search
Below your Navigation Bar, select the wrench-shaped icon in the global search feature. This will allow you to search for repair devices using keywords.
For instance, searching using a catalog item name as a keyword will return a list view of results that match that catalog item name.
You can also search using a repair device's serial number, if a serial number has been recorded for that device. If this returns only a single result, you will not be taken to a list view, but directly to the matching repair device's page.
Alternatively, you can also hover over Customers and click on Devices to see a list view of all repair devices.
How to use the Repair Device List View
Using the filters and keywords options above the list will drill down your search.
You can do this to narrow down filters such as carrier, date range and type, locations, manufacturer, ticket resolutions, ticket statuses, and type.
You can also search using keywords, such as the catalog item's name or the customer's name.
Using both filters and keywords will help greatly reduce the number of results returned. Once you see the repair device you are looking for in the results, you can click on the magnifying glass under the action column to the right of the device to view the item's page.
You will then be faced with the entire history of that specific device, including the device specifics and any repair ticket it has been connected to.