How to: pair Qpop Companions

Once you have your Qpop™ companion added to your RepairQ settings, you can begin the pairing process. You can pair the same tablet to multiple computers/terminals at the same time if you'd like. This article demonstrates the pairing process on an iPad, but an Android device will be very similar.

 

Tablet

  1. Most tablets will disconnect from wifi when their screen goes off or into sleep mode. Be sure to keep your tablet plugged in and change your auto-sleep settings to never turn the screen off. Qpop runs on wifi, so if you lose wifi, it will not be able to connect.
    • On iPad:
      • Navigate to Settings-->Display & Brightness.
      • Change "Auto-Lock" to "Never".

  2. Open up your web browser and navigate to your standard RepairQ URL and login.
  3. Click on the "Launch Qpop" button on the right side of the dashboard.
    Screen_Shot_2017-04-04_at_9.43.16_AM.png

  4. It will prompt you to "Enter code to Pair With RepairQ".IMG_0013.png

Computer

  1. Hover the mouse over the "Settings" cog wheel, and click "Pair Qpop".
    Screen_Shot_2017-04-03_at_9.48.33_AM.png

  2. Select which Companion you would like to pair from the dropdown box.
    Screen_Shot_2017-04-03_at_9.49.03_AM.png
    Screen_Shot_2017-04-03_at_9.49.10_AM.png

  3. RepairQ will generate a random code that will timeout in 60 seconds.
    Screen_Shot_2017-04-03_at_9.49.23_AM.png

Tablet

  1. Enter the code that was generated by RepairQ and click "Pair".
    IMG_0016.png

Your computer will then display this image, letting you know the tablet is now paired with RepairQ.

Screen_Shot_2017-04-03_at_9.49.38_AM.png

 

Once your tablet is paired, we recommend placing a bookmark/app on your home screen to link directly to this page.

 iPad

  1. When your browser is open and you are on the idle screen for Qpop, click the "Share" button in the toolbar at the top and click "Add to Home Screen".
    IMG_0018.png

  2. Name it something like "Qpop".

  3. Navigate to your home screen and click on the new button to make sure it works properly.

 

Android

  1. When your browser is open and you are on the idle screen for Qpop, click the "Options" button in the toolbar at the top right and click "Add to Home screen".
    Screenshot_2017-04-03-14-10-32.png

  2. Name it something like "Qpop".
    Screenshot_2017-04-03-14-10-43.png

  3. Navigate to your home screen and click on the new button to make sure it works properly.

 

Need to Start Over, or Reset Qpop? 

If you need to use a different configuration for Qpop on your device, or if you just need to reconnect Qpop with your terminal, you can reset Qpop and pair it up with a new pair code. Follow the directions on How to Reset or Re-pair Qpop

 

Previous: How to setup Qpop companions

Next: How to enable integrated payment processing electronic signatures in Qpop

or

How to put an iPad in kiosk/presentation mode

or

How to put an Android tablet in kiosk/presentation mode

Have more questions? Submit a request

1 Comments

  • 0
    Avatar
    Derek Tullock

    The iPad Add to Home Screen seems to be broken now. You can pair when in the browser, but when you add, it is no longer paired. Also, you can't pair in the "QPop" Home Screen link for whatever reason. Always get the Error: PIN not found or expired

Please sign in to leave a comment.
Powered by Zendesk