Qpop 102: Pairing a Qpop Companion

Pairing Your Qpop Companion with RepairQ

Once you have your Qpop™ companion added to your RepairQ location, you can begin the pairing process. A companion can be paired with multiple terminals at the same time.

Note: Qpop Companions are intended to run as Always-On status for both the screen and internet connection. Most tablets will disconnect from Wi-Fi when the screen times out or goes into sleep mode. When running Qpop, ensure your tablet is plugged in and screen timeout and auto-sleep settings have been turned off. We also recommend enabling Kiosk Mode on your tablet first to ensure that customers cannot navigate away from the Qpop browser page.

If you have additional questions, check out our resources for setup and troubleshooting. 

Qpop™ Companion - Enabling Kiosk Mode on iOS

Qpop™ Companion - Enabling Kiosk Mode on Android

Qpop 103: Capturing Electronic Signatures on Custom Forms

Qpop 104: Enabling Signature Capture for Integrated Payment Transactions

Reconnecting a Paired Qpop Device

Previous Step: Qpop 101: Creating a Qpop Companion

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Qpop Pairing on Your Computer/Terminal

1. On your computer/terminal browser (we recommend Safari or Chrome), navigate to your RepairQ URL and log in to your location.

 

2. On the Navigation Bar, click your Location Shortname dropdown. From the list of options, click Pair Qpop.

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2. On the Qpop Companion pop-up, select which companion you would like to use from the dropdown list. Once you have made your selection, click Pair.

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3. The pop-up will display generate a code. Keep this screen open while you log into your Qpop tablet.

Pairing_3.png

 

Qpop Pairing on Your Tablet

1. On your tablet's browser (we recommend Safari or Chrome), navigate to your RepairQ URL and log in to your location.

 

2. Under the Get Started section of the dashboard, click Launch Qpop.

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3. You will be directed to the Welcome to Qpop page. Enter the code that was generated by RepairQ on your computer and tap Pair.

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4. Your computer will display an image, showing that the companion have paired successfully. Your Companion will now show the Idle Screen.

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Note: If pairing was unsuccessful or you need to generate a new pairing code, you can click Get New Code on the popup on your computer.

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Optional - Adding a Qpop Companion Link to Your Home Screen

 

iPadOS

1. When viewing the idle screen on your browser, tap Share on your toolbar. Then, tap Add to Home Screen.

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2. Name your link something that is easy to identify, then tap Add.

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3. Your home screen will now have a link directly to your Qpop Companion page.

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Android

1. When viewing the idle screen on your browser, tap Options on your toolbar.

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2.  On the list of options, tap Add to Home Screen.

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3. Name your link something that is easy to identify, then tap Add.

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3. Your home screen will now have a link directly to your Qpop Companion page.

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START 1.18.X

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4 Comments

  • 0
    Avatar
    Derek Tullock

    The iPad Add to Home Screen seems to be broken now. You can pair when in the browser, but when you add, it is no longer paired. Also, you can't pair in the "QPop" Home Screen link for whatever reason. Always get the Error: PIN not found or expired

  • 0
    Avatar
    Brandon

    Hi Brandon,

    Thank you for the feedback. There are customizable user permissions for QPOP. An admin user can contact our support team to customize those permissions as needed.

    You can keep track of development updates here. Our most recent release was just over one month ago. The next major releases, 1.14 and 1.15, are scheduled for this month. Expect an announcement on those releases in the near future.

    Neither of those releases include QPOP features. The next updates to QPOP will be customer confirmation prompts, where the customer can review and confirm their contact information, and receipt preference options, where the customer can choose if they prefer a paper/email receipt. No ETA on those features at this time.

  • 0
    Avatar
    Brandon (Project & Training Manager - Phone Medic)

    Additionally, a question - a statement in the Q-pop settings claims that the RQ team is actively developing Q-pop according to user feedback. However, RepairQ hasn't even seen an update for upwards of 5 months. Whencan we expect the next update to be live, and will it contain improvements to Q-pop (and custom forms)?

  • 0
    Avatar
    Brandon (Project & Training Manager - Phone Medic)

    Please make pairing Q-pop companions available for all user roles, or at least make it a possibility/setting. It is frustrating to have stores depend on the functionality of Q-pop, then an iPad is somehow un-paired and the only method to re-pair is accessible by someone with a manager role. There are only 5 of these people in our business due to security and integrity concerns, 3 of which are not accessible on the weekends.

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