We strongly recommend you account for revenue based on closed tickets only, because once a ticket is closed the date will no longer change, and you know the ticket has been paid and reconciled. We went so far as to make those the default filters for the reports, because we feel it is the most reliable approach for this business model.
The revenue report allows you to look at sold ticket items over a period of time.
Sales revenue, sales taxes, restock fees, discounts returns, and returns tax are all displayed below the total net revenue number.
Hover your mouse over each value to pull up a tool tip explaining how the number was calculated.
Cost of Goods
This report allows you to look at all non-labor items sold during a time period. Non-labor items include all items where the associated Item Type is not flagged as "Labor". Check out How to Setup a Catalog to learn about Item Type settings.
The "Total Cost" column is the amount you paid for the item.
The items in red are returns and the individual item SKU's can be accessed by clicking the blue text in the SKU column.
Cost of Services
This report includes all item types that are flagged as "Labor" at the Item Type level. Check out How to Setup a Catalog to learn about Item Type settings.
The "Addt'l Cost" column (essentially this is any additional "fixed cost") is set by the catalog item cost. The "Labor Cost" column includes labor hours (logged in the ticket item qty field) multiplied by the hourly pay rate of the employee chosen for "repair credit" or "repaired by".
The download will consist of the information you have set through the filters.