There are a few ways you can look up existing tickets:
If you know the ticket number:
- Enter the ticket number in the "Search tickets" box at the top
- Press enter or click "Go"
- If the exact ticket number exists, it will open up the ticket view screen for that ticket number
If you don't know the ticket number, you can search for a ticket by the customer's name, phone numbers, and the serial number for any devices attached to the ticket.
- Go to the tickets index page (click on "Tickets" in the menu at the top)
- Click on "+Keyword" to search by one of the following:
- customer first or last name
- phone number
- serial number of a device
- After entering one of the above as a Keyword, hit enter or click "Apply" to search.
- You should see a list of tickets that match your search in the table. Keep in mind that it is searching Customer records for all of the following at the same time:
- ticket number
- serial number
- phone number
- customer first name
- customer last name

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