Each inventory item has a status associated with it. When an inventory item is sold, it is not removed from your inventory records - the status just changes to "sold." You can also manually change the status of inventory items, and create new statuses for your own unique tracking needs.
At the most basic level, Inventory Statuses can be categorized into three separate groups:
- Consumed inventory
- Live inventory
- Transition Inventory
Consumed Inventory is inventory that is no longer in your possession, but records still remain in RepairQ for reporting purposes. Inventory in these statuses is no longer editable changeable. The consumed inventory statuses are as follows:
- RMA Credit
- Damaged (RMA Rejected)
- Parts Only: while a parts phone may be in your possession, it is not useable as an inventory item. Any parts pulled out of a parts phone should be entered as new inventory items.
Live inventory is inventory that you physically have in your possession.
- Instock: this is the only status that you can add to a ticket. An item must be "instock" to sell it or use it in a repair.
- Pulled: an item that is reserved for a specific ticket or internal transfer
- Pending Refurbishment: an item that needs to be repaired/refurbished before being resold or consumed for spare parts
- Pending Restock (Ready to Stock): an item waiting for manager approval, unpackaging, or repackaging before moving to the Instock status
- Pending RMA: A defective item that is awaiting return to the supplier
Transition inventory is inventory that is either on its way in or out of your possession.
- Backordered: When you add an inventory item to a ticket that is not in stock, it creates a new inventory item with the status Backordered.
- Ordered: A backordered item that has been ordered, is advanced to the "ordered" status
- Pending Transfer: An item that is allocated to a shipment for internal transfer between two RepairQ locations is moved into the Pending Transfer status. The item is in the Pending Transfer status until it is received by the location receiving the transfer.
- RMA Sent: An item that is returned to a supplier is in the RMA Sent status until a response is received from the supplier regarding the return.