Locations aren't just a way to store your address and organize your data, we have a number of powerful settings available for each of your locations that you can take full advantage of.

Navigate to your RepairQ Company Settings page.


Navigate to "Locations" under the Settings Overview.


Click "Add Location" and fill out all the information, or edit an existing location by clicking the appropriate "Edit" button under the Actions column.



Tax rates

Every state has different laws regarding sales tax, value added tax, and how they apply to services, parts used in repairs, and merchandise. We have given you the ability to set a tax rate for merchandise, and a tax rate for services (if it applies). 

Check out this article for more information on proper tax management, including how to copy tax settings from another store.

Tax Resources:

Use Tax

If you are not paying sales tax on parts from your suppliers, you may be required to pay use tax on parts. Use tax is a sales tax on purchases made outside one's state of residence for taxable items that will be used, stored or consumed in one's state of residence and on which no tax was collected in the state of purchase. If the purchase would have been taxed if it was made in the purchaser’s state of residence, then use tax is due. Read more about Use Tax here.


Overhead Rate (hourly)

This number is an hourly rate, keeping in mind there are 24 hours in a day. Here is how we recommend you calculate this number:

  1. Add up all of your monthly bills for a location, i.e. rent, utilities, internet, cleaning, etc.
  2. If you have any bills/expenses that are not billed monthly, divide them down to a monthly equivalent.
  3. Add the monthly pay of any salaried employees.
  4. Divide that sum by the total number of hours in a month (730). This number was calculated by:
    1. 24 hours in day, multiplied by 365 days in a year: 8760
    2. Divide that by 12 months: 730
  5. This number is your hourly overhead rate, plug this into the "Overhead Rate" field. We have found somewhere in the vicinity of $10-20 to be the industry average.

By calculating everything with an hourly rate you will be able to monitor break-even/profitability progress down to the current day (you can also view for the week, month, quarter, and year). The system will automatically calculate the rest of the important numbers:

  • total revenue = income + other income
  • total costs = cost of goods + returns & allowances + indirect labor + operating costs(overhead rate)



Set how many Virtual Cash Terminals you plan to use at that location. Virtual Cash Terminals are devices you will use to receive payments (usually attached to a cash drawer). For more information about VCTs, see the How to Accept Payments article


Customer Marketing/Notification Settings


 Use these options to control whether customer marketing or notification settings are turned on or off by default.

Hours of Operation

Setting your hours of operation will help the system calculate your indirect labor costs.


Warning and Critical Time Limits

With these sections you can set time limits for each ticket status. The system starts a timer when a ticket reaches a new status, and if it stays with that status for too long then the system will warn you about it. You can customize these time limits for each location.   



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