As you have probably discovered by now, you can only attach a repair device or a trade-in device on a ticket if you have a catalog item for it. Why did we design RepairQ this way? Primarily for reporting reasons - i.e. so that you have good data to work with. If you create your catalog before-hand then you eliminate the possibility of typos, duplicate entries, incorrectly named items etc. As a result, you have good business data that is able to generate clear and accurate reports.
Creating the Catalog Items
- Repairable - enabling this will allow you to attach the catalog item as a repair-device on a repair ticket
- Inventoried - enabling this in addition to "repairable" will allow you to add the item as a trade-in device
- A trade-in device is purchased from the customer and it will enter your inventory, so that is why you must check the "inventoried" box to make it an available choice.
- Serialized - this is an option that will force you to enter a serial number for the trade-in device