As a tech, you may be required to add services and/or parts to a ticket as you make repairs. To do this you need to edit the ticket you are working on.
- Look up the ticket by the ticket number or the device serial number. See How To Lookup a Ticket
- Click the edit button to edit the ticket
- OPTIONAL: Click on the "Ticket Items" tab to focus on the ticket items section.
- Add ticket item(s) for the parts & services you need to add to the ticket
- Look up the item to add or search for an item in the "Add Item" search box.
- Click the "Add Item" button when you have selected the item you want
- Quick Add: Scan or type the SKU or Serial Number of the item you want to add and press enter