How To: Add services and parts to a ticket

As a tech you may be required to add services and/or parts to a ticket as you make repairs. To do this you need to edit the ticket you are working on.

 

  1. Lookup the ticket by the ticket number or the device serial number. See How To Lookup a Ticket
  2. Click the edit button to edit the ticket
  3. OPTIONAL: Click on the "Ticket Items" tab to focus on the ticket items section.
  4. Add ticket item(s) for the parts & services you need to add to the ticket
    1. Quick Add: Scan or type the SKU or Serial Number of the item you want to add and press enter
    2. Search to Add: Click the "Add ticket item" button
      1. Select the item type (category) for the item you need to add
      2. Search for the item
      3. Click the "Add Item" button when you have selected the item you want
  5. When you are done adding ticket items, click the "save" button at the bottom
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk