RepairQ allows you to print receipts for tickets and invoices at any time from the Ticket View page. This short article will walk you through how to quickly find your ticket and print either a receipt or an invoice, or both!
Finding your Ticket View Page
You can navigate to your ticket a number of different ways. The easiest way is using the Global Search function, and requires that you know the ticket's number.
1. From the home page of RepairQ, be sure the Tickets setting for the Global Search is selected.
2. Enter your ticket number in the Global Search bar.
3. Select Go.
4. If done correctly, and if you have access to this ticket, you should now be on the Ticket View page.
Alternatively, you can using the Ticket Queue to either find the ticket from the list of open cases, or use list view search functions to find the ticket.
1. From the home page of RepairQ, use the navigation bar to go to Tickets -> Ticket Queue.
2. Either scroll down or search using filters for the ticket.
Note: For a more comprehensive article on how to search through a list view, please see our article on Custom List Views, Filters, and Columns.
3. On the right-hand side of the page, under the Actions column, select the hamburger menu next to your ticket.
4. Select View.
5. If done correctly, and if you have access to this ticket, you should now be on the Ticket View page.
Printing a Receipt or Invoice
At the top of the Ticket View page, you will see a set of icons allowing you to take different actions. The first two will be a printer icon, and a page icon. These are the print buttons for receipts and invoices respectively.
To print, either click on the printer icon, or the dropdown arrow next to the printer icon. If you have Automated Printing enabled, selecting the icon will print using your configured settings. Hitting the drop down menu will instead allow you to choose from the list of printers configured in your Automated Printing settings, or to Print With Browser Dialog. This last option will bring up your browser's print preview page, where you can select the printer, the paper size, etc.
Note: For more on Automated Printing, see Introduction to Integrated Printing - Start Here!
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