Ticket Queue

The Ticket Queue provides a list of ticket history.

The ticket queue is automatically sorted by ticket number. You may sort by any of the table's columns; for example, sort by date, or sort by status.

Ticket Toolbar- It is possible to start a Quick Sale, a Repair or a Tradein ticket from the Ticket Queue. The ticket toolbar appears at the top right of the Ticket Queue. 

Filters- Filter the Ticket Queue by a search prompt, by location, by Assignee, or filtering by the different ticket statuses. You can also filter for tickets within a certain date range.To hide the filter box, click on the eye icon at the top of the filter box.

View- The view button adjusts how many tickets per page (20, 50, 100, 250) are viewed. Depending on the volume of tickets, there may be multiple pages. To navigate through pages, click the "Next" or "Previous" buttons, or click on a page number to go directly to that page. 

Actions 

To view more information about a ticket, click the magnifying glass icon in the ticket's Actions bar.

 To edit the ticket, click the button with the pencil icon.

 To begin a return, click on the button with the arrow icon.

To begin voiding the ticket click the button with the no icon.

To begin deleting the ticket, click on the button with the operator symbol.

Export to Excel- The ticket Queue may be exported to Excel by clicking the "Export" button near the bottom of the page. The excel spreadsheet will be formatted depending on the current sort status and any applied filters.

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