Ticket Properties

Changing the properties of a ticket, such as who it is assigned to and what status it is in, is an easy process.

New Ticket

On a new ticket, we can establish the assignee and the ticket resolution at the top of the ticket page.

Existing Ticket

1. Look up the ticket

2. Click on the "Ticket Properties" button at the top of the ticket view page

Status- Allows you to change the status of the ticket.

Location- If a ticket needs to be moved to a different location, change that with this field.

Assignee- Changes who the ticket is assigned to.

Resolution- There may be scenarios where the repair is cancelled by the customer, or the device has been abandoned by the customer.The Resolution field allows you to change the ticket to these statuses.

 

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