Issuing Refunds

There are a number of scenarios that can call for a return/refund in RepairQ. Follow the links below for a detailed walkthrough of handling each refund scenario.

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Refunds: Create A Catalog Item for Partial Refunds Without a Return Item

  • If you issue partial refunds without returning anything (service or item) this is the first step in the process. This will help you balance the ticket and record the adjustment.

Refunds: Issue a Partial Refund on a Closed Ticket Without Returning Any Items

Refunds: Issue a Refund on an Open Ticket and Return Items Back to Inventory

  • A customer has changed their mind about their purchase before the ticket was closed, but after payment was collected.

Refunds: Issue a Partial Refund for a Price Override or Discount on an Open Ticket

  • A price change (price override or discount) needs to be performed after collecting payment on the original price of the item before the ticket is closed.

Refunds: Issue a Partial Refund for a Price Override or Discount on a Closed Ticket

  • A price change (price override or discount) needs to be performed after collecting payment on the original price of the item after the ticket is closed.

Partial Refund: Exchanging Items on a Closed Ticket

  • Item is exchanged after payment was collected and after the ticket was closed.

 

 

START 1.18.X MIG

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