Partial Refund: Removing Ticket Items from an Open Ticket

 

    1. Lookup the ticket and navigate to the edit page.

   

      2. Remove the appropriate item(s) from the ticket. If they are inventory items, place them in the appropriate status.

     

     3. When the necessary items are removed, either process the Refund form if refunding via the original payment method, or process a new transaction form if issuing a payout through another payment method.

Note: A refund can be performed for reconciled integrated Bluefin card payment without the card being present; however, there is a limit of one refund per integrated card transaction. 

     

     4. When the proper payouts are added, save the ticket.

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