Partial Refund: Using Price Override or Discount on an Open Ticket

 

    1. Look up the ticket and navigate to the edit page.

    2. Enter the appropriate price change or discount for the necessary ticket item(s).

    3. When the necessary changes are made, either process the Refund form if refunding via the original payment method, or process a new transaction form if issuing a payout through another payment method.

    4. Save the ticket. 

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