Partial Refund: Exchanging Items on a Closed Ticket

    1. Lookup the ticket and navigate to the return page.

 

    2. Return the appropriate item(s). If the returned item is inventoried, place it in the appropriate status. Click the Continue button.

    3. Add the appropriate ticket item(s)

    4. Process the Refund form if refunding via the original payment method, or process a new transaction form if issuing a payout through another payment method.

 

 

    5. Save the ticket.

 

 

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