Coupons and Promotions

Discounts are a proven way to attract new customers and boost sales. RepairQ makes it easy to create Discount items and track their use.

Creating a Discount Item Type

Creating a "Discount" Item Type is recommended for optimal reporting of their use.

 

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Note: You may alternatively want to create two different Discount Item Types: One for dollar-off discounts and one for percentage-off discounts, toggling off the ability for dollar-discount items' price to be overridden. This would prevent users from overriding the price for a greater discount than what the item is intended for.

Creating a Discount Item

     $ Off Discount Items

          1. Add a new Catalog Item, entering the appropriate name, SKU, etc. They do not need to be marked as Inventoried or Repairable.

          2. Enter the amount the discount item is for in the price field.

             Important: The number in the Price field needs to be negative in order to affect a ticket total correctly when the item is added to a ticket.

 

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     % Off Discount Items

          1. Add a new Catalog Item, entering the appropriate name, SKU, etc. They do not need to be marked as Inventoried or Repairable.

          2. Enter the $0.00 as the price for this item. The discount will be set when this item is added to a ticket.

 

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Disabling a Discount Item

When a promotion ends, you can inactivate the Catalog Item. This will make it unusable on tickets, but the item will still reflect appropriately in Reports.

Find the Catalog Item and Edit it.

 

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Uncheck the "Active" checkbox to inactivate the item, then hit "Save".

 

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Adding Discount Items to tickets

Note: Since tax is applied at the ticket item level, negatively priced discounts items will not affect the taxable sales amount.

Adding a discount item to a ticket is the same as adding any other item to a ticket. Search for the item or scan a barcode to find the item. 

 

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For percentage-off discount items, the price needs to be manually calculated and set.

Important: The number in the Price field needs to be negative in order to affect the ticket total correctly.

 

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Reporting for Use of Discount Items

Use the Sales Summary/Detail by Catalog Item Report to report for overall use of discount items. If a Discount Item Type was created, the Item Type filter can be set to Discount items to only report for those items.

 

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Use the Staff Leaderboard Report to get a detailed list of of discount item use by staff member. This will help identify potential abuse of Discount items.

 

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