Waive Charges - Return repairs (rework) without the original ticket

It is always best to start a return repair from an existing closed repair ticket, but in some rare cases you may not always have the original repair ticket available to you. For this reason, a shift lead or a manager has the ability to waive the charge for any ticket item on any ticket using the "waive charge" button.

Waiving a charge will set the price to zero, and the item will land on the Charges Waived Report so you can track them separately from other types of discounts.

When an item has charges waived, the "Charge Waived" label will show in the "status" column as a visual cue (as pictured above).

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