Use the date filters to filter for a specific range based on when the ticket was created.
Use the Ticket Status filter to filter for a specific ticket status, or multiple ticket statuses.
We strongly recommend you account for productivity based on closed tickets only, because once a ticket is closed the date will no longer change, and you know the ticket has been paid in full. We went so far as to make those the default filters for the reports, because we feel it is the most reliable method in this business model.
Use the Ticket Resolution filter to filter for a specific ticket resolution, or multiple ticket resolutions.
Use the Location filter to filter for tickets at specific stores.
Use the Ticket Item filters to filter the report based on when ticket items are sold (regardless of ticket dates), and filter the report for specific Item Type(s) or Catalog Item(s).
Repairs by Device
The Repairs by Device Report provides a look at items used to repair particular devices.
Note: This report pulls data based on the "Used for Device" Ticket Item Relation.
Repairs by Tech
The Repairs by Tech Report provides a high-level look at a technician's work, showing total repairs and Labor Hours used for those repairs.
Repairs by Tech and Item
The Repairs by Tech and Item Report provides a more detailed look at a technician's work, showing number of repairs done for each Catalog Item with Cost and Profit data.
Note: These Reports pull data based on the "Repaired By" Ticket Item Relation.