Integrated Payments: Troubleshooting Resources – RepairQ

Integrated Payment Processing - Start Here!

For consistent connectivity with your payment device(s), we recommended that your computer and PAX device are connected with an ethernet cable to your router. Wireless connections are not reliable for communicating with the PAX S300 and could result in sudden connection failures. If you opt to use Wifi and are using a dual-band router, the 2.4GHz connection has been shown to be a more reliable connection. Many network switches will stop the DHCP process from happening and will not assign an IP address to the PAX device. For this reason, we highly recommend that the PAX device is plugged directly into your router. For Bluefin users, you can also subscribe to updates to be notified of any processing issues and outages at https://status.bluefin.com/.

If you are experiencing connectivity errors when initiating a transaction:

Make sure the PAX device is on the Bluefin home screen. The device may be unresponsive to requests when you are viewing the Settings menu or the app is running in the background.
Confirm that the IP address and port (10009) were entered properly.
Update your DNS Server settings.
Verify the device Security Certificate is installed on your computer.
Ping the device to verify your computer can reach it over the local network.
Verify the device is configured to communicate with RepairQ
Verify the PAX device has the latest update installed. Heartland or Bluefin support can assist with this.
- Heartland Support Website
- Bluefin Support Website
Verify the device is configured to communicate with RepairQ

See the following for a list of errors and how to resolve them:

CARD DATA UNDREADABLE - This could mean that your device is not configured properly for your merchant account. Please contact Bluefin or Heartland Support for help configuring your device.
- Heartland Support Website
- Bluefin Support Website
Token ID Not Found - Double-check that you have the right bluefin Account ID and API Key in your integration settings for the location you are testing. If those are correct, contact Bluefin or Heartland Support for further assistance.
Invalid Group - The Merchant Account ID field on the location settings page is invalid. Double-check that the Account ID matches the location, and make sure you have the right Account ID and API configured in the Bluefin settings.
Duplicate Transactions - This could mean that you are having connectivity issues that are causing the device to re-submit data during an interruption in service. There are also settings to block duplicate transaction attempts on the device and at the gateway level. We recommend contacting Bluefin Support for instructions on how to turn on these features for your payment gateway.