How to: Test if your PAX Device is reachable

NOTE: It is highly recommended that your computer be connected with an ethernet cable to your network. Wireless connections are not reliable for communicating with the PAX S300 and could result in sudden connection failures.

You can test whether your PAX device is reachable from your computer by sending a ping request.

How to find the IP Address assigned to your PAX S300 Device

  1. Click the Menu button on the PAX terminal screen or press the "FUNC" and "1" buttons at the same time
  2. Enter your password (default for Bluefin PAX is usually today's date in MMDDYYYY format. Default for Heartland PAX is usually 916860.)
  3. Scroll down one page, and click on "2. Communication"
  4. Enter your password
  5. Scroll down one page and click on "3. LAN Parameters"
  6. Click on "2. IP Address"
  7. Write down the IP address listed on the screen

How to find the IP Address assigned to your PAX A80 Device (Ethernet Method)

  1. Click the Settings button on the PAX A80's Home screen. (If you are currently on the Bluefin app/BroadPOS screen, you will need to navigate to the Home screen by swiping up from the bottom of the screen and selecting the circular Home button.)
  2. Enter your password (default for A80 is 9876).
  3. On the Settings page, select "Ethernet".
  4. Write down the IP address listed on the screen, three lines down from the top.

How to find the IP Address assigned to your PAX A80 Device (Wifi Method - Not Recommended)

  1. Click the Settings button on the PAX A80's Home screen. (If you are currently on the Bluefin app/BroadPOS screen, you will need to navigate to the Home screen by swiping up from the bottom of the screen and selecting the circular Home button.)
  2. Enter your password (default for A80 is 9876).
  3. On the Settings page, select "Wifi".
  4. Select the hamburger menu at the top right of the page.
  5. Select "Advanced".
  6. Write down the IP address listed on the screen, at the bottom of the page.

How to find the IP address assigned to your PAX D210 Device

  1. Click the Menu button on your PAX terminal screen. Screen_Shot_2018-12-17_at_12.54.40_PM.png
  2. Enter your password (default for Bluefin PAX is usually today's date in MMDDYYYY format. Default for Heartland PAX is usually 916860.) and press the "Enter" key.
  3. Scroll down one page and tap on "3. Communication”
  4. Enter your password
  5. Scroll down one page and tap on “3. WIFI Parameters”
  6. Select your WiFi Network, if prompted.
  7. Scroll down one page and tap on "1. IP Address"
  8. Write down the IP address listed on the screen.

How to find the IP address assigned to your PAX S200 Device

  1. Click the Menu button on your PAX terminal screen.
  2. Enter your password(default for Bluefin PAX is usually today's date in MMDDYYYY format. Default for Heartland PAX is usually 916860.)
  3. Scroll down and tap on "3. Communication”
  4. Enter your password
  5. Scroll down and tap on “3. WIFI Parameters”
  6. Select your WiFi Network, if prompted.
  7. Scroll down and tap on "3. IP Address"
  8. Write down the IP address listed on the screen

How to ping your PAX Device on a Mac

Using the IP address you wrote down in the previous step: 

  1. Open terminal.app (if you don't know where this is try typing "terminal" in spotlight)
  2. Type ping ipaddresshere and press the enter key
    For example: ping 192.168.1.15
  3. After pressing enter, you will see a string of messages:
    a) If you see messages that say "_ bytes from ___ received" then you were able to successfully reach the PAX device.
    b) If you see messages that say "Request timeout" or "No route to host" or "Host is down" then you are unable to reach the PAX device, and either the IP address you entered was wrong, or you are not on the same local network as the device.
  4. Press ctrl+c to stop the ping

How to ping your PAX Device on Windows

     1. Open the command prompt by typing cmd into Search 

     2. Right click the command prompt program (cmd)

     3. Select run/launch as administrator

     4. Type ping ipaddresshere and press the enter key

         For example: ping 192.168.1.15

     5. After pressing enter, you will see a string of messages:

         a) If you see messages that say "_ bytes from ___ received" then you were able to successfully reach                the PAX device.

         b) If you see messages that say "Request timeout" or "No route to host" or "Host is down" then you                  are unable to reach the PAX device, and either the IP address you entered was wrong, or you are                  not on the same local network as the device.

     6. Press ctrl+shift+6 to stop the ping

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