Integrated Payments: Troubleshooting Resources

Integrated Payment Processing - Start Here!

Dynamic Host Configuration Protocol (DHCP) is a network standard used to automate the process of configuring devices on IP networks. Internet-enabled devices connected to your home or work network are automatically assigned an IP address by your router.

Many network switches will stop the DHCP process from happening and will not assign an IP address to the PAX device. For this reason, we highly recommend that the PAX device is plugged directly into your router.

We also recommended that your computer is connected with an ethernet cable to your router. Wireless connections are not reliable for communicating with the PAX S300 and could result in sudden connection failures. If you opt to use Wifi and are using a dual-band router, the 2.4GHz connection has been shown to be a more reliable connection.

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If you are experiencing connectivity errors when initiating a transaction:

  • Make sure the PAX device is on the Bluefin home screen. The device may be unresponsive to requests when you are viewing the Settings menu or the app is running in the background.
  • Confirm that the IP address and port (10009) were entered properly.
  • Update your DNS Server settings.
  • Verify the device Security Certificate is installed on your computer.
  • Ping the device to verify your computer can reach it over the local network.
  • Verify the device is configured to communicate with RepairQ
  • Verify the PAX device has the latest update installed. Heartland or Bluefin support can assist with this. 
  • Verify the device is configured to communicate with RepairQ

See the following for a list of errors and how to resolve them:

  • CARD DATA UNDREADABLE - This could mean that your device is not configured properly for your merchant account. Please contact Bluefin or Heartland Support for help configuring your device.
  • Token ID Not Found - Double-check that you have the right bluefin Account ID and API Key in your integration settings for the location you are testing. If those are correct, contact Bluefin or Heartland Support for further assistance.
  • Invalid Group - The Merchant Account ID field on the location settings page is invalid. Double-check that the Account ID matches the location, and make sure you have the right Account ID and API configured in the Bluefin settings.

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Security Certificate Installation

Integrated Payments Setup: PAX Security Certificate Installation

Test Transactions

Integrated Payments Setup: Performing a Test Transaction with a PAX Terminal Device

IP Address Management/Pinging Your Device from a Computer

Integrated Payment Devices: Find the IP Address Assigned to Your Bluefin PAX S300

Integrated Payment Devices: Find the IP Address Assigned to Your Bluefin PAX A80

Integrated Payment Devices: Find the IP Address Assigned to Your Bluefin PAX D210

Integrated Payment Devices: Updating Your IP Address in RepairQ

Integrated Payment Devices: Ping Your Device to See if it is Reachable

LAN Type Management

Changing the LAN Type on a Bluefin PAX S300

Changing the LAN Type on a Bluefin PAX A80

Changing the LAN Type on a Bluefin PAX D210

DNS Server Settings

PAX Troubleshooting: How to Change Your DNS Servers (Windows 10)

PAX Troubleshooting: How to Change Your DNS Servers (macOS)

 

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