Appointments Overview

“When would you like to come in?”

 

With appointment scheduling built into RepairQ, you can book appointments for customers and contacts using, create new tickets from appointments, and track your upcoming appointments on a calendar view.

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Appointments record the customer’s request and device information, so when the customer checks in for their appointment, creating the ticket is a quick process. A new contact record can also be created the process of booking an appointment for targeted marketing in the future.

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Notifications and Appointments

Appointment notifications are configurable and can have customizable, automated notifications. Manage your notifications by navigating to Settings -> Communications -> Notifications, and look for the "Appointment Confirmation" notification to edit.

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Set Holidays

Managing your appointments is highly customizable, and the appointment calendar honors your store hours, holidays, time slot durations, concurrent appointments allowed, and more.  You can manage your holidays by navigating to Settings --> Account --> Holidays.

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Customize Your Settings

For other settings specific to appointments, navigate to Settings --> Appointments --> General Settings.

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You can read more about setting up appointments for customers here: 

How To: Schedule an Appointment.

Read more about editing appointments that have already been created here: 

How To: Change an Appointment 

Read more about cancelling appointments that have already been created here: 

How To: Cancel an Appointment 

Read more about managing appointments, statuses, and appointment windows here: 

Appointment Settings.

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