Integrated Payment Setup: Assigning Your PAX Payment Device to a VCT and Processing Payments

After you have verified that your PAX terminal has successfully connected with RepairQ to accept a test transaction, you can assign the device to your Virtual Cash Terminal (VCT). Once you have paired your PAX with your VCT, you can accept payments on tickets.

Previous Steps

Additional Resources

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Assigning a PAX Device to the VCT

When opening your VCT, you will need to make sure that the option Accept Credit Card is selected. This will show a new field for Payment Device. From there, you can select the device that you set up in the previous steps. For a full explanation of how to start your VCT, check out our article Starting a Virtual Cash Terminal (VCT) to Accept Payments.

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Authorizing a Payment

1. Create a Sale or Repair Ticket normally and add an item or service to the ticket so there is a balance due.

 

2. In the Transactions section of the ticket, Initiate the payment for the balance due by clicking the Request Payment button on the right side of the page. A new payment window will pop up, notifying you that it is requesting the payment at the terminal (Step 3.)

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2a. If you need to take a partial or split payment, you can request a specific amount by clicking Add Transaction on the left side of the page.

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2b. On the Add a Transaction pop-up, select your Payment Type, based on which processing gateway you would like to use, then select the Terminal you wish to process the payment on. Next, enter the amount you wish to charge, and click Request Payment.

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Note: You can select Pay in Full if you would like to process the total balance due from the customer.

 

3. After requesting a payment, you will see the Payment Request window pop-up on your screen.

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3a. Meanwhile, the customer or staff member will see prompts on the PAX device walking them through the steps to process the payment.

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3b. RepairQ will let you know to request the customer's signature on either the payment device or your Qpop device, based on your Payment Device settings. For more information on setting up a Qpop Companion, check out Introduction to Qpop™ Companion - Start Here.

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4. The payment window will close once the payment authorization was successful. The payment authorization is run as a sale and the RepairQ ticket is auto-saved. You can view a record of the payment under the Transactions section of the ticket.

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Ticket Auto-Save

Any time an integrated payment is processed, the ticket will be automatically saved for you in New status, and a ticket number will be generated. Even if you accidentally close the window or navigate away after processing a payment, RepairQ has created a new ticket, which you can search for in your Ticket Queue.

 

 

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