What does Qsite™ Status do?
Qsite™ is the newest RepairQ companion app, which provides new ways for your customers to engage with your store. The first feature released under Qsite provides an easy way for your customers to check their ticket status on demand.
The ticket status page shows a brief summary of the ticket, the current status, balance due, and when it was last updated. Ticket notes, one-click phone calls to the store, and one-click directions to the store are also available to the customer for quick and easy engagement.
Desktop / Tablet
How do my customers use Qsite™?
Qsite can be directly accessed via URL: [yourRepairQInstanceName].repairq.io/t
Alternatively, customers can engage with your business through Qsite™ a number of different ways:
1. One click Ticket link send via SMS or Email
2. or printed URL on a receipt
3. or printed QR-Code on a receipt
4. or Last Name and Ticket Number search
What does Qsite™ Opportunities do?
Available with RepairQ 1.16, Qsite™ Opportunities is another companion app providing even more ways for your customers to engage with your store. This time allowing them to search for locations near them, lookup your services and prices, and book appointments. When appointments are booked, quote tickets are created in RepairQ with that customers device and information filled out. This allows you to quickly pull up and start their ticket, saving both you and the customer time.
How does Qsite™ Opportunities work?
Opportunities can easily be embedded into your website and allow customers to find a location near them, request a quote, and book an appointment:
- How to: Brand your Qsite™ status portal
- How to add a Qsite™ status portal link to automatic notifications
- How to add Qsite™ ticket status link / QR code to receipts
Qsite™ Opportunities Tutorials
Qsite™ Tutorials for Developers