Sending Notification Emails From Your Domain

In order to send emails from your own domain, you will need to update the DNS settings in your email server to allow sending emails as well as verify the email address through our outgoing mail server (Mailchimp). After you have verified your email address, you'll be able to configure RepairQ Email Settings to specify which email address the emails are sent from, and which Location will be used used as the name.

Additional Resources


Add DNS (SPF and DKIM) Records for Sending Domains

To add DNS records for your sending domains, you'll need to add TXT records through your hosting provider, domain registrar, or DNS provider.

  • You'll need to add SPF and DKIM records and verify ownership of your sending domains before you can send emails through your account. Mandrill will not send emails from unverified domains or domains without valid SPF and DKIM records, including public domains like,, and more.
  • A message that is rejected with the reject reason unsigned indicates that the sending domain hasn't been properly set up and that your account is unable to send and authenticate emails from that domain.
  • Learn more about SPF and DKIM, domain verification, and managing sending domains in your Mandrill account.

SPF Record

If you don't have an SPF record, you will need to add one for your domain. At a minimum, the TXT record value should be the following if you're only sending mail through Mandrill for that domain:

v=spf1 ?all

If you already have a TXT record with SPF information, you'll need to add Mandrill's servers to that record by adding in the record (before the last operator, which is usually ?all, ~all, or -all).


DKIM Record

Add a new TXT record with the name (just replace with the domain you're setting up).

The value for the record should be one of the options listed below. There are two options because the record contains semicolons, and some DNS providers escape semicolons for you while others require you to do it when setting up the record.

With semicolons escaped:

v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\;

With semicolons unescaped:

v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;

DNS Providers

Here are links and information for several hosting and DNS providers.

Provider Links Formatting Notes
CPanel (general)

Many hosting providers offer CPanel to manage your domain. CPanel instructions are often similar among hosts that offer this option.

DKIM record typically escaped automatically.

The 'name' of your DKIMrecordshouldbe
where is replaced by the domain name where you're adding the record. Most hosts that utilize cPanel don't automatically add the domain name to the end of the record name.
Amazon Route 53 Route 53 console

Route 53 API
CloudFlare SPF records

DKIM records
DKIM record escaped automatically.
DNS Made Easy DNS Made Easy The 'Value' field where you enter the content for each record must be enclosed in quotes.
DreamHost DreamHost  
DynDNS DynDNS The 'data' field where you enter the value for each record must be enclosed in double quotes.
GoDaddy Plesk Panel 9

Plesk Panel 10
Hover Hover  
ZoneEdit ZoneEdit  


If your host or DNS provider doesn't appear here, contact their customer support or help files for more information. Each host may handle the adding or editing of records differently, so your host's technical support or documentation is the best resource for any limitations or formatting specific to that provider.


After you've added the appropriate DNS records, it can take up to 24 hours for the changes to take effect. If there's an error validating your records, you can view the error details in Mandrill for additional information. There are also some third-party resources you can use to check your records or for other details if needed:

  • Check the SPF validator here. Enter your domain name in the first text box and click Get SPF Record for a diagnostic of your SPF records.
  • Check whether your DKIM record is valid using the DKIMCore validator. Enter mandrill as the selector and your domain name.
  • The SPF validator looks for a TXT record with the appropriate SPF information. If your domain has an SPF type record, it's best to add a matching TXT record for compatibility.
  • If you already have an SPF record, edit that record instead of adding a new one. The specs for SPF require that there only be one TXT record with SPF information.
  • If you've added the DKIM record and are still seeing that it's missing, your DNS provider may require the record be formatted differently. The DKIM record Mandrill provides has semicolons escaped with a backslash, so the record starts with this:
     v=DKIM1\; k=rsa\;

    and ends like this:

  • Some DNS providers don't require semicolons be escaped. If you see issues, try removing the backslashes right before semicolons at the beginning and end of the record.

  • Some DNS providers take longer than others to publish and push the record. If you're adding a completely new record, those often validate within 10-15 minutes. Changing records can take longer, but can vary based on your DNS provider and TTL for the record.

Contact RepairQ Support

Once you have configured your DNS settings, the next step is to let RepairQ Support know that you have configured your DNS settings and would like to allow sending from your own server.

NOTE: This step is required.

Please have an account admin send an email to with this information, replacing repairbros with your company email server domain:

This is {name} with {company RepairQ URL}. I have setup the DNS settings to allow email notifications to be sent from our server. Please add as a sending domain ( so we can do so. Please send a verification email to {} to validate.

Once RepairQ Support adds your domain to the list, we will trigger a validation email to that email address you gave. It is required that you follow the steps in the validation email to continue.

Update RepairQ Email Settings

Once you receive confirmation back from RepairQ Support that your domain has been added, navigate to Settings > Company Settings > Communication > Email Settings. 

Choose whether you'd like the name of the sender on outbound emails to display the location short name or location legal name, by inserting the respective short code. Short name and legal name are found in Location Settings > Location Info.

  • {location_short_name}
  • {location_legal_name}

If the email address you want emails sent from is, enter your respective information into Mailbox and Domain:

  • Mailbox: support
  • Domain:

Save your settings, and you are all set!

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