A bad DNS route could be cached to your Internet Service Provider (ISP) and may cause connectivity issues between your payment device and RepairQ. To resolve this issue, try using Google's DNS servers in your network settings.
- Integrated Payments: Troubleshooting Resources
- Integrated Payment Devices: Changing Your DNS Servers - macOS
- Integrated Payment Devices: Changing Your DNS Servers - macOS Ventura
Updating Your Connection Settings in Windows 10
1. On your computer, navigate to Settings.
2. On the Settings page, click Network & Internet.
3. On the Network Status screen, look under the Advanced network settings section and click Network & Sharing Center.
4. On the active network screen, select the connection for which you want to configure Google Public DNS settings. Click the blue connection link to open the status settings.
Note: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
5. On the connection status screen, click Properties.
6. Under the Networking tab, click to select Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
5. On the IPv4 Properties pop-up, under the General tab, select the option Use the following DNS server addresses. If there are any IP addresses listed in the Preferred/Alternate DNS serv fields, write them down for future reference.
7. Enter the following information in the server fields, then click OK to save your changes.
- Preferred DNS server - 220.127.116.11
- Alternate DNS Server - 18.104.22.168
8. Close your internet browsing session(s) and restart your connection to ensure that your changes go into effect.