RepairQ Help

Business Resources

• ServiceCentral Guide to SBA Loans
• State Financial Relief Information for Small Businesses 
• Repair Industry Guide to the CARES Act

Getting Started

• Custom List Views, Filters, and Columns
• Location Settings
• Changing your Staff Username and Password
• Feature Requests
• How To: Get a Zendesk User
• Sandbox Instances
See all 9 articles

Onboard the Q (with videos!)

• Digital Walk-Thru Content - Help!
• Log In/Out of RepairQ (video)
• Settings Overview (video)
• Creating a Quick Sale Ticket (video)
• Creating a Trade-In Ticket (video)
• Creating a Repair Ticket (video)
See all 17 articles

Inventory and Catalog

• ★ Inventory Management Overview
• Categories: Create Item Grid
• Catalog Item Auto-Bundling
• Catalog Item / Device Compatibility
• Categories: Create Item Tree
• RepairQ Best Practices - Inventory Management 102
See all 21 articles

Settings

• ★ Application Settings
• RepairQ Support Login Settings
• Require Ticket Resolution and Ticket Assignee
• Revv/Rallio Integration Settings
• GST Inclusive Pricing/Discount Enhancements
• How to send notification emails from your own domain
See all 32 articles

Tutorials

• Trade-in Credit
• Changes to Keyword Search
• How To: Import Catalog Items
• How to: Add a Customer
• How To: Edit Customer Information
• How To: Switch Locations
See all 91 articles

Reports

• End of Year Inventory Valuation Calculation
• Marketing List Report
• Productivity Reports
• Waived Charge Reports
• Return Repairs by Tech
• Return Repair Report
See all 19 articles

Opportunities

• How To: Add a Contact
• Contacts Overview
• Quotes Overview
• How To: Build a Quote
• How To: Convert a Quote into a Ticket
• Appointments Overview
See all 10 articles

Accounting

• Quickbooks Online Integration
• Accounting Period Best Practices
• Accounting Journal Entries - Overview
• Accounting Journal Entries - Setup Accounts
• Average Cost vs Actual Cost Inventory Accounting
• RepairQ Accounting Principles

Enterprise Invoicing

• Invoicing
• Using Virtual Credit Cards for Financing Payment Options
• Invoicing a Customer with Net Terms
• Using Billing Agents and ACH/Checks for Financing Payment Options
• Managed Services Contract
• Receivables and Invoice Aging
See all 8 articles

Warranty Sales

• Warranty Life Claims Process
• Integrated Warranty Sales- Setup
• Integrated Warranty Sales- Selling Warranty Coverage
• Integrated Warranty Sales- Returning/Refunding Warranty Coverage
• Integrated Warranty Sales- Reports

Integrated Payment Processing

• ★ Integrated Payment Processing - START HERE!
• How to: Configure the PAX A80 Payment Terminal Device
• Bluefin Payment Devices - How to Solve for Missing IP Address
• PAX Troubleshooting: How to Change Your DNS Servers (Windows 10)
• How to: Process a payment on the Heartland PAX S300
• How To: Change the LAN type on the PAX Device on a PAX D210
See all 31 articles

Integrated Printing

• ★ Intro to Integrated Printing
• Integrated Printing System Requirements
• How To: Enable Integrated Printing
• How To: Add Integrated Printers
• How To: Add Printer Configurations
• How To: Add a Print Automation
See all 7 articles

Integrated Supplier Purchasing

• Wholesale Gadget Parts Integrated RMAs
• Wholesale Gadget Parts (WGP) Supplier Integration
• Mobile Sentrix Supplier Integration
• iONParts Supplier Integration (Wholesale Parts)
• Mobile Defenders Supplier Integration (Wholesale Parts)
• Sourcely Plus Supplier Integration (Wholesale Parts)
See all 8 articles

Qpop™

• ★ Qpop Overview - *START HERE*
• How to: Reset or Re-pair a Qpop Companion
• Recommended Qpop Image Resolutions
• Qpop™ System Recommendations
• How to: setup Qpop Companions
• How to: pair Qpop Companions
See all 11 articles

Qsite™ : Customer Service Site

• How to: Setup Qsite™ Ticket Approvals
• How to: Embed Qsite™ Into Your Own Website
• Qsite™ Opportunities Settings
• How to: Setup Qsite™
• How to: Brand your Qsite™ status portal
• How to: Add Qsite™ ticket status portal link or QR code to receipts and invoices
See all 8 articles

Business Intelligence / Analytics

• Automating Customer Lists to Mailchimp through Zapier
• Analytics - Dashboards
• Analytics - Explore
• Analytics - Troubleshooting

Troubleshooting

• How to: clear browser (Chrome) cache
• Credit Card Swipe "invalid credit card entry"

ServiceNetwork

• Universal Check In Tool