RepairQ Help

Getting Started

• Changing your staff username and password
• Feature Requests
• How to: Get a Zendesk user
• Sandbox Instances
• Roles and Permissions
• Locations
See all 8 articles

Onboard the Q (with videos!)

• Digital Walk-Thru Content - Help!
• Log in/out of RepairQ (video)
• Settings Overview (video)
• Creating a Quick Sale Ticket (video)
• Creating a Tradein Ticket (video)
• Creating a Repair Ticket (video)
See all 17 articles

Inventory and Catalog

• ★ Inventory Management Overview
• RepairQ Best Practices - Inventory Management 102
• Creating Refurbs from a Purchase Order
• Tracking Special Order Parts - non-inventoried
• Inventory Counts
• RepairQ Best Practices - Inventory Management 101
See all 17 articles

Settings

• ★ Application Settings
• Customer Referrals
• Contact Methods
• Zebra GK420D Blink Sequence
• Electronic Signatures (for custom forms)
• Print Template Branding
See all 26 articles

Tutorials

• How To: Switch Locations
• How to: account for miscellaneous fees for online sales
• Returning/Refunding a Return Repair (Rework) Ticket
• Image and File Uploads
• Repair Device Search
• How To: Transfer inventory to another location
See all 91 articles

Reports

• End of Year Inventory Valuation Calculation
• Marketing List Report
• Productivity Reports
• Waived Charge Reports
• Return Repairs by Tech
• Return Repair Report
See all 19 articles

Opportunities

• Contacts Overview
• How To: Add a Contact
• Quotes Overview
• How To: Build a Quote
• How To: Convert a Quote into a Ticket
• Appointments Overview
See all 10 articles

Accounting

• Quickbooks Online Integration
• Accounting Period Best Practices
• Accounting Journal Entries - Overview
• Accounting Journal Entries - Setup Accounts
• Average Cost vs Actual Cost Inventory Accounting
• RepairQ Accounting Principles

Enterprise Invoicing

• Enterprise Invoicing
• Using Virtual Credit Cards for Financing Payment Options
• Invoicing a Customer with Net Terms
• Using Billing Agents and ACH/Checks for Financing Payment Options
• Managed Services Contract
• Receivables and Invoice Aging
See all 8 articles

Warranty Sales

• Warranty Life Claims Process
• Integrated Warranty Sales- Setup
• Integrated Warranty Sales- Selling Warranty Coverage
• Integrated Warranty Sales- Returning/Refunding Warranty Coverage
• Integrated Warranty Sales- Reports

Integrated Payment Processing

• ★ Integrated Payment Processing - START HERE!
• How to: Process a payment on the Heartland PAX S300
• How To: Change the LAN type on the PAX Device on a PAX D210
• How to: Configure the PAX D210 Payment Terminal Device
• How to: Register Bluefin PAX Payment Terminal Device in RepairQ
• How To: Register Heartland PAX Payment Terminal Device in RepairQ
See all 28 articles

Integrated Printing

• ★ Intro to Integrated Printing
• Integrated Printing System Requirements
• How To: Enable Integrated Printing
• How To: Add Integrated Printers
• How To: Add Printer Configurations
• How To: Add a Print Automation
See all 7 articles

Integrated Supplier Purchasing

• Wholesale Gadget Parts Integrated RMAs
• Wholesale Gadget Parts (WGP) Supplier Integration
• Mobile Sentrix Supplier Integration
• MyCoolCell Supplier Integration
• cellhelmet Supplier Integration
• iONParts Supplier Integration (Wholesale Parts)
See all 11 articles

Qpop™

• ★ Qpop Overview - *START HERE*
• How to: Reset or Re-pair a Qpop Companion
• Recommended Qpop Image Resolutions
• Qpop™ System Recommendations
• How to: setup Qpop Companions
• How to: pair Qpop Companions
See all 11 articles

Qsite™ : Customer Service Site

• How to: Setup Qsite™
• How to: Brand your Qsite™ status portal
• How to: Add Qsite™ ticket status portal link or QR code to receipts and invoices
• How to: Add a Qsite™ status portal link to automated notifications
• How to: embed Qsite™ into your own website
• How to: use RepairQ APIs for Qsite

Business Intelligence / Analytics

• Business Intelligence - Analytics Dashboards
• Business Intelligence - Explore
• Business Intelligence - Troubleshooting

Troubleshooting

• How to: clear browser (Chrome) cache
• Credit Card Swipe "invalid credit card entry"